Gartner Magic Quadrant Field Service Management 2017

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect clients new expectations in areas such as collaboration safety business models and ai driven decision support for parts and labor planning.

Gartner magic quadrant field service management 2017.

Melbourne october 5 2017. Gartner magic quadrant for field service management summary the fsm market is growing rapidly in response to proven business results from projects and technology developments in mobility saas and machine learning. Praxedo an international software company specializing in field service management fsm believes the recognition confirms and improves its position as one of the world s leading field service software vendors. Summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions.

In the magic quadrant for field service management published in september 2017 gartner estimates that revenue from packaged fsm software applications including maintenance and service revenue. Praxedo in gartner s magic quadrant for field service management for the second year in a row. It is more important than ever to identify vendors that can adapt new technologies for fsm. Gartner magic quadrant for field service management jim robinson naved rashid 6 july 2020 gartner does not endorse any vendor product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation.

This trusted evaluation the 2017 magic quadrant for field service management is published annually and is based on ability to execute and completeness of vision. Gartner writes in 2017 gartner predicted that by 2020 10 of emergency field service work would be both triaged and scheduled by ai up from less than 1 in 2017. Access the full report today to learn. 16 field service software providers are mapped into four quadrants based on rigorous criteria.

Of the surveyed reference customers this year which represent a small but often leading portion of the overall market 23 indicated that they already schedule some work automatically. See why gartner has named servicemax a leader.